Privacy Policy

When you use Fair Go Helper we collect:

• Account information: the email address you sign in with.
• Case details: the information you enter about your dispute — the business involved, purchase date and price, what went wrong, the remedy you want, and your state or territory.
• Uploaded evidence: receipts, photos, screenshots, PDFs and other files you upload to support your case.
• Usage information: basic technical logs (e.g. request times, error reports) used to keep the service running.

We use your information to run your case: to store your evidence, extract the facts you confirm from it, match those facts against the ACL rules, and generate the letters, regulator complaints, and tribunal materials you ask for.

To pull dates, amounts, and prior correspondence out of your uploaded files, Fair Go Helper sends those files to a third-party AI vision model (Google Gemini, accessed via the Lovable AI gateway). The extracted text is returned to Fair Go Helper and shown to you for review before it is used in any generated document. You always confirm or correct the extracted facts before they go into a letter.

Do not upload evidence containing information you are not willing to have processed by a third-party AI service.

Case details and uploaded evidence are retained for as long as your account is active, so you can return to a case and continue it. If you delete a case, its evidence files and generated documents are removed. If you delete your account, all your case data and uploaded files are removed within 30 days, other than minimal records we are required to keep by law.

You can, at any time:

• view the case details and evidence stored against your account;
• correct information in a case you have entered;
• delete a case, which removes its evidence and generated documents;
• request deletion of your entire account by contacting us.

We do not sell your personal information. We share it only with service providers who help us run Fair Go Helper (hosting, database, and the AI vision model described above), and only to the extent needed for those services to work. We may disclose information where required by law.

Your case data and evidence are stored in access-controlled storage. Only you can access your own cases through your account. We use industry-standard measures to protect data in transit and at rest, but no service can guarantee absolute security.

For privacy questions, corrections, or deletion requests, please contact us at support@fairgohelper.com.au.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.